Privacy Policy

1. Introduction

Shri Manasa Devi Temple, Khasimpet, Karimnagar, Telangana ("Temple", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at manasadevitemple.org and use our online services.

2. Information We Collect

We may collect the following types of information:

a) Personal Information (provided by you)

• Full name
• Email address
• Phone number
• Mailing address
• Gotra and Nakshatra (for puja/seva bookings)
• Payment information (processed securely via Razorpay — we do not store card details)

b) Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the website
• Referring website URL
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing puja/seva bookings and service requests
• Processing donations and sending receipts
• Sending booking confirmations and QR codes via email
• Sending temple event updates and announcements (with your consent)
• Improving our website functionality and user experience
• Responding to your inquiries and feedback
• Maintaining website security and preventing fraud
• Analyzing website usage through Google Analytics

4. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality, login sessions, and booking processes.
• Analytics Cookies: Google Analytics is used to understand how visitors interact with our website. This data is anonymized and used to improve the website.
• Visitor Counter: We track unique visitors using a locally stored session identifier. This does not collect personal information.

You can control cookies through your browser settings. Disabling cookies may affect some website features.

5. Payment Security

All online payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store, process, or have access to your credit/debit card details, net banking credentials, or UPI PINs. All payment transactions are encrypted using industry-standard SSL/TLS protocols. For Razorpay's privacy practices, please visit their website.

6. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:

• Service Providers: Payment processors (Razorpay), email services (for sending receipts and confirmations), and hosting providers.
• Legal Requirements: When required by law, court order, or government authority.
• Temple Administration: Booking and service details are shared with temple priests and staff for service fulfillment.

7. Data Storage & Security

We take the security of your data seriously:

• Data is stored on secure, encrypted cloud servers (Supabase).
• Access to personal data is restricted to authorized Temple personnel only.
• We use HTTPS encryption for all data transmitted between your browser and our servers.
• Passwords are hashed using industry-standard algorithms.
• Regular security audits are conducted to identify and address vulnerabilities.

While we implement strong security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including booking records, donation receipts, and communication history. You may request deletion of your data at any time by contacting us at info@manasadevitemple.org.

9. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-out: Unsubscribe from promotional communications at any time.

To exercise any of these rights, please contact us at info@manasadevitemple.org.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly remove such data.

11. Third-Party Services

Our website integrates with the following third-party services, each with their own privacy policies:

• Razorpay — Payment processing
• Google Analytics — Website usage analytics
• Google Maps — Location and directions
• Tawk.to — Live chat support
• YouTube — Video content
• Instagram — Social media integration

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.